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Our Story

Greetings from Southwest Cargo! As we celebrate over 50 years of Cargo excellence, looking back, a lot has changed. Southwest Cargo has evolved to meet the needs of our Customers, and it has been our pleasure to serve unwavering friendly and reliable service. Since our humble beginnings over four decades ago, our Relentlessly Reliable® Employees have worked tirelessly to produce a product we are truly proud of. Thank you for choosing Southwest Airlines and coming along for the ride!

Our Mission

We’re dedicated to providing Relentlessly Reliable Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Our History

In 1973, Southwest Cargo had its informal beginning, with shipments of small packages via passenger request over the ticket counter. Then, in May 1990, Herb Kelleher approved the business cases for the small but mighty Cargo Management Group to function as an independent department by Southwest Airlines. Since then, we’ve been committed to providing specialized air cargo products with unmatched friendly, efficient, and Relentlessly Reliable airport-to-airport service.

Contact Information

Cargo Customer Care is available for general Cargo questions including tracking, rates, or how to open a Southwest Cargo® Account.

Cargo Customer Care

• Domestic: 1 (800) 533-1222
• International: 1 (214) 792-4881
• Hours:
• Mon – Fri: 7:30 a.m. – 6:30 p.m.
• Saturday: CLOSED
• Sunday: CLOSED

With Heart (For the transportation of human remains)

• Domestic: 1 (888) 922-9525
• International: 1 (214) 792-1333

Mail
Southwest Airlines Co. Cargo Management Group
2195 Research Row
Dallas, TX 75235

Fax
1 (469) 603-6875

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