Sephora Tracking

Customers track purchases by entering order numbers on the official order status page linked to their account. Shipping details update as carriers move parcels through regional hubs. Delays may occur due to carrier-specific processes or customs checks for international destinations like the UK, Indonesia, or Malaysia. System errors occasionally prevent real-time updates, requiring manual verification via customer support. Cancellations proceed only if requests occur before fulfillment teams process shipments. Delivery timelines vary based on location, carrier capacity, and selected shipping options during checkout.

Customer service teams resolve issues like missing tracking numbers or undelivered packages through direct inquiries. Third-party carriers such as UPS or USPS manage final-mile delivery, offering separate portals for granular parcel data. Users unable to locate Sephora-specific tracking details should confirm order confirmation emails for accuracy. Regional sites often host localized tracking interfaces for cross-border shipments. Automated systems generate updates, but discrepancies may necessitate staff intervention for clarification.

Contact

Phone (U.S. & Canada): 1-877-737-4672 (1-877-SEPHORA)
Available Monday–Friday: 5 AM – 9 PM PT
Saturday–Sunday: 6 AM – 9 PM PT

Email (U.S. & Canada): [email protected]
For accessibility inquiries: [email protected]

Mailing Address (U.S. Headquarters):
Sephora USA, Inc.
First Market Tower
525 Market Street, 32nd Floor
San Francisco, CA 94105-2708
United States

Visit the order status portal at https://www.sephora.com/beauty/order-status for immediate tracking.